You may be aware that for the weekend our website has been unable to process payments. We’ve been hard at work trying to remedy this issue, but it may take some time to resolve. The issue is a rather complicated one.
Over the past few months we have been suffering from a drastically heightened number of fraudulent purchases using stolen credit cards on our site. The fraudulent activity has been focused almost exclusively on games that come with Steam keys, with the intent to re-sell on third party websites.
By the time the chargeback occurs and the victim receives their money back, this small yet determined group or individual has already taken the complimentary Steam keys we offer with these titles and sold them elsewhere. Each fraudulent purchase and subsequent chargeback severely damages our relationship with our payment processor, gateway, and creditors.
We’ve been making every attempt possible to thwart these illegitimate purchases with some limited success in the past months; however, as a small business we lack the resources to mitigate the risks associated with offering complimentary Steam keys, and with great regret we must announce that we will not be able to provide them for the foreseeable future.
Purchases on our site will be disabled while we work with our payment processor to sort this issue out. Users who have previously purchased games that have been advertised to come with a Steam key will still be able to retrieve their keys, but future purchases of our titles will not be provided with Steam keys.
We will be keeping you all updated on when our site can resume accepting payments or we have a temporary workaround in place. In the meantime, our Steam titles are available for purchase on Steam.
We sincerely hope to be able to revisit this topic in the future and can find a way to safely resume offering this service to our loyal customers. Thank you all for your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact us.
Update 2/16/16 5AM EST: We’ve got coupon and point-only order processing back up. If you have enough MG points to make a purchase or a coupon code from a bundle site or other offer, you should be able to complete a transaction as you normally would with those methods now.
Update 2/18/16 1AM EST: We have deactivated Steam keys we’ve identified as involved in the fraudulent transactions. Please be extremely wary if you see any keys being sold on resale sites at a deep discount. If you have any questions about whether a 3rd party retailer is legitimately authorized to sell our products or not, please don’t hesitate to ask.
Update 2/19/16 3PM EST: Good news, we have found a new payment processor! We are hoping to be back up and running in full by the end of the month. Unfortunately, this also means that we will have to delay the release of Beat Blades Haruka until we’re set up with the new processor. We will be releasing the game as soon as we’re back up. Thank you all again for your patience and warm support!