Payment Processor Issues

You may be aware that our website has been unable to process payments since late last night. Our team has been working to try and remedy this issue, but it may take some time to resolve.

Purchases on our website will be temporarily disabled while we work with our management team to resolve this problem and find a new payment processor. Should our website need to go down for maintenance, we will notify you all as soon as possible. We will provide updates on when our website can resume accepting payments and/or we have a temporary workaround in place.

In the meantime, why not check out the Steam Summer Sale? A vast majority of our catalog is currently discounted for the event. You can find the list of discounts here.

We sincerely hope to resume service for our loyal customers as soon as possible. Thank you all for your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact us.

Hapymaher Misprint

First of all, we’d like to thank everyone who took the time to come out and see us at Anime Central last weekend! We had a great time, and it was wonderful seeing you all!

Unfortunately, today we also need to apologize to those of you who purchased Hapymaher from our booth at ACEN, and those of you currently waiting for your copy to ship. It has been brought to our attention that the copies of Hapymaher sold at ACEN produce an error on installation.

We have double-checked our stock and confirmed that this is the result of a misprint. As such, we are now currently in the process of having our entire run of Hapymaher reprinted to correct this issue. For those of you waiting to receive your copy later this month, this does mean that shipments of Hapymaher will be delayed, but the copies that you receive will be corrected and error-free.

For those who did purchase their copy from us at ACEN this weekend, we strongly encourage you to contact our support line via support@mangagamer.com within the next 30 days. Our support team will be more than happy to work with you to reach a satisfactory resolution so you can enjoy the product you purchased from us.

GDPR Compliance and Policy Updates

We have updated our Privacy Policy, effective immediately, in accordance with the EU’s General Data Protection Regulation (GDPR) going into effect today. We understand that protecting and limiting the use of personal information is an important issue for everyone, especially given the nature of many of our products, and we would like to remind everyone that we continue to take this issue very seriously.

Here’s a quick summary of what’s new with our website and policies:

  • Updated Security Measures: We will be updating our site to include additional security measures to protect your personal data.
  • New Privacy Policy: Our new privacy policy provides more transparency on how our site uses your data. We’ve provided additional details about the information we collect and how we process that information.
  • Request Handling: We have appointed a data protection officer to file any requests for deleting or modifying your account information with us.

Please understand that continued use of our website constitutes consent to these new terms and policies. If you wish to exercise any of your rights under the GDPR as an EU citizen, you may submit your request through our support line: support@mangagamer.com

Regarding A Kiss for the Petals: Maidens of Michael’s Removal from Steam

Firstly we would like to thank all of you for your patience with us and apologize for taking so long to formally address this topic. We had been hoping to resolve the situation or at least obtain some additional information from Valve beyond what has been already circulating publicly via third parties before making a statement, but we are unfortunately still quite empty-handed despite several attempts on our end.

Much of this will not be news to those of you who have been following the situation closely, but to clarify things and dispel some of the rumors that have been circulating, this is what we know: A Kiss for the Petals: Maidens of Michael was removed from the Steam storefront by Valve staff, we believe in response to a malicious and patently false user report. We do not know if or when the game will return to the platform at this time; it is very much out of our hands. That said, Maidens of Michael is currently and will continue to be available from our storefront. The game’s removal was not the fault of any of the game’s localization staff and no one has been fired or punished as a result.

We will keep you all updated with any information we do have as we become apprised of it. Thank you again for your continued patience and understanding; we assure you we are just as frustrated as you are about this situation.

Umineko: Golden Fantasia Beginner’s Primer

Hello everyone, and welcome to the game! We’ve put this together both to give players a general reference material to the game’s core mechanics, as well as provide new players with an introduction to the fundamentals. While you’re welcome to choose a team before reading, you may want to read this first to help inform your decision. So, without further ado, let’s get started! Continue reading

The House in Fata Morgana Version 1.2 Update

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Hey everyone. As some of you may have heard, The House in Fata Morgana was released on the 3DS in Japan by FuRyu a couple days ago. For this new edition of the game, Novectacle completely remade the Maid’s sprites, and we’re bringing those updated graphics to the PC release for you today. Here’s a quick sample of how the new sprites look compared to the original: Continue reading

The House in Fata Morgana Version 1.1 Update

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Hey, everyone. We’ve got a little surprise for you today to celebrate the ongoing summer sale. Our friends at Novectacle have been hard at work behind the scenes polishing and enhancing The House in Fata Morgana, and we’re bringing you the first fruits of their ongoing efforts today.

The update includes minor script modifications, adjustments to Mell’s and Pauline’s sprites, and a complete overhaul of the sound effects. More than 75% of the game’s SFX have been replaced with higher quality effects, and the total number of unique SFX has been increased almost 2.5x, giving the game a much richer, more immersive soundscape.

The version 1.1 update is live on both Steam and the MangaGamer website right now. However, due to the scale of the update, you will have to redownload the game from your account page if you purchased it from the MangaGamer store. Steam customers should have the update automatically applied for them.

Apology Regarding May 19th Newsletter

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We’ve come to you with an apology today––some of our users let us know that despite being unsubscribed, they received our latest newsletter on May 19th, 2016.

The newsletter that went out on May 19th was sent to all users by mistake. Our newsletter utilizes the same mailing system as our user notification system, in the event we need to communicate emergency information to our users. Over the past year, intermittent issues like timeouts and database errors may have occasionally caused some unsubscribed users to mistakenly receive our newsletter.

We just wanted to let you know we’re putting the entire system under a full review to prevent issues of this nature from happening again. Please don’t hesitate to let us know if you receive a newsletter by accident in the future. Thank you again for all the help. You can always contact our support team at support@mangagamer.com to check if your account is unsubscribed, to report an issue, or if you require any other assistance with our service.

Kind Regards,
MangaGamer Staff

Beat Blades Haruka Now On Sale!

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Alicesoft’s Beat Blades Haruka is (finally!) on sale! To make up for our store’s downtime during the pre-order period, we’re extending the 10% pre-order discount for the next week!

Update 3/6/2016: If you’re experiencing issues launching the game, unexpected crashes, or the in-game videos won’t play back, please apply the following patch by overwriting the files in the respective directories in your Beat Blades Haruka folder.