Category: Technical Issues

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USB Hardcopy Recall Resolution

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At the end of last year it was brought to our attention that a reprint run of our Higurashi: When They Cry Hou + (USB Hardcopy) had likely been compromised with malware. In the course of our investigation, our production partner traced the source of the incident to a single compromised machine in their facility, and that unfortunately the Umineko: When They Cry (USB Hardcopy) reprint that had been ordered around the same time had also been produced with that same machine. As a result, we’ve refunded all potentially affected units that were traceable and notified these customers directly. We do not believe any other titles were affected.

We have worked with our production partner to rectify the issue to our satisfaction and they have reviewed their processes to ensure additional safeguards are in place moving forward. We’ve also implemented additional testing on our end to ensure the safety of our products.

New copies of the USB Hardcopy editions of both Higurashi: When They Cry Hou + and Umineko: When They Cry are available for purchase on our website.

We will continue to assist customers who may have purchased affected copies with cash at AnimeNYC in 2025 (if you believe you may have been one of those affected this way, please contact us at support@mangagamer.com).

Going forward, even with the additional safeguards implemented by our production partner and our own additional testing of products, if you attempt to install one of our games via physical media and your system’s anti-virus warns you not to, please do not proceed with the installation and contact us at support@mangagamer.com.

Thank you all for your understanding and continued support in this matter.

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Urgent: Higurashi When They Cry Hou + USB Hardcopy Recall [Updated: 1/19/2026]

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It has recently come to our attention that our most recent print run of Higurashi When They Cry Hou + (USB Hardcopy) has been targeted in what appears to be a supply chain malware attack. We are still in the process of investigating situation and consulting legal counsel about our options, but immediately we advise that anyone who has purchased Higurashi When They Cry Hou + (USB Hardcopy) after 7/9/2025 7/3/2025* refrain from using the USB stick to install the game, as the Windows installers in this printing appears to have been compromised. Please note that the download editions of the game (available on MangaGamer.com, Steam, and GoG) have NOT been affected by this issue.

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A Kiss For The Petals – Maidens of Michael Replacement Disks

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Due to our error, we are offering a free replacement disk for users who previously purchased A Kiss For The Petals – Maidens of Michael.

We have discovered our initial release of Maidens of Michael was erroneously based on the all-ages version of the game instead of the adult version as advertised. This error only applies to the copies purchased before Oct 31, 2020.

Customers can request their free replacement copy by contacting our customer support team via email (support@mangagamer.com) to ensure it reaches the correct address.

Customers who purchased Maidens of Michael through third-party sellers (ex: J-LIST) or on the convention sales floor are welcome to reach out to our customer service team directly via email to request their replacement copy.

We greatly apologize for the error and any inconvenience this oversight may have caused.

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Bokuten Back On Steam!

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As some of you may already be aware, on July 28th, Valve suddenly removed Bokuten Why I Became an Angel from the Steam storefront for false, invalid reasons. However, thanks to the support this title received from fans and the community, Valve was willing to meet with us and discuss the matter.

After further investigation from both sides, a valid issue with the previous Steam build of Bokuten was discovered and corrected, so now the title is back on Steam for everyone to enjoy!

So to thank you all for your support and to celebrate the return of Bokuten to Steam, we’re putting the title on sale for 50% off! MangaGamer customers can get their copy at a discount right now, while Steam customers can take advantage of the sale starting tomorrow, August 5th, at 1PM EDT!

The discount will last on MangaGamer and Steam until August 18th, so come take advantage and experience this deep, heart-aching tale of love for yourself!

Sale times:
MangaGamer: 8/4 10PM EDT – 8/18 Midnight EDT
Steam: 8/5 1PM EDT – 8/18 1PM EDT

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Payment Processor Issues

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You may be aware that our website has been unable to process payments since late last night. Our team has been working to try and remedy this issue, but it may take some time to resolve.

Purchases on our website will be temporarily disabled while we work with our management team to resolve this problem and find a new payment processor. Should our website need to go down for maintenance, we will notify you all as soon as possible. We will provide updates on when our website can resume accepting payments and/or we have a temporary workaround in place.

In the meantime, why not check out the Steam Summer Sale? A vast majority of our catalog is currently discounted for the event. You can find the list of discounts here.

We sincerely hope to resume service for our loyal customers as soon as possible. Thank you all for your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact us.

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Hapymaher Misprint

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First of all, we’d like to thank everyone who took the time to come out and see us at Anime Central last weekend! We had a great time, and it was wonderful seeing you all!

Unfortunately, today we also need to apologize to those of you who purchased Hapymaher from our booth at ACEN, and those of you currently waiting for your copy to ship. It has been brought to our attention that the copies of Hapymaher sold at ACEN produce an error on installation.

We have double-checked our stock and confirmed that this is the result of a misprint. As such, we are now currently in the process of having our entire run of Hapymaher reprinted to correct this issue. For those of you waiting to receive your copy later this month, this does mean that shipments of Hapymaher will be delayed, but the copies that you receive will be corrected and error-free.

For those who did purchase their copy from us at ACEN this weekend, we strongly encourage you to contact our support line via support@mangagamer.com within the next 30 days. Our support team will be more than happy to work with you to reach a satisfactory resolution so you can enjoy the product you purchased from us.

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GDPR Compliance and Policy Updates

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We have updated our Privacy Policy, effective immediately, in accordance with the EU’s General Data Protection Regulation (GDPR) going into effect today. We understand that protecting and limiting the use of personal information is an important issue for everyone, especially given the nature of many of our products, and we would like to remind everyone that we continue to take this issue very seriously.

Here’s a quick summary of what’s new with our website and policies:

  • Updated Security Measures: We will be updating our site to include additional security measures to protect your personal data.
  • New Privacy Policy: Our new privacy policy provides more transparency on how our site uses your data. We’ve provided additional details about the information we collect and how we process that information.
  • Request Handling: We have appointed a data protection officer to file any requests for deleting or modifying your account information with us.

Please understand that continued use of our website constitutes consent to these new terms and policies. If you wish to exercise any of your rights under the GDPR as an EU citizen, you may submit your request through our support line: support@mangagamer.com

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Regarding A Kiss for the Petals: Maidens of Michael’s Removal from Steam

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Firstly we would like to thank all of you for your patience with us and apologize for taking so long to formally address this topic. We had been hoping to resolve the situation or at least obtain some additional information from Valve beyond what has been already circulating publicly via third parties before making a statement, but we are unfortunately still quite empty-handed despite several attempts on our end.

Much of this will not be news to those of you who have been following the situation closely, but to clarify things and dispel some of the rumors that have been circulating, this is what we know: A Kiss for the Petals: Maidens of Michael was removed from the Steam storefront by Valve staff, we believe in response to a malicious and patently false user report. We do not know if or when the game will return to the platform at this time; it is very much out of our hands. That said, Maidens of Michael is currently and will continue to be available from our storefront. The game’s removal was not the fault of any of the game’s localization staff and no one has been fired or punished as a result.

We will keep you all updated with any information we do have as we become apprised of it. Thank you again for your continued patience and understanding; we assure you we are just as frustrated as you are about this situation.